Refund and Service Policy

Last updated: May 26, 2026

This Refund and Service Policy applies to all B2B ITAD services provided by TCP Global EOOD, operating as Simple ITAD. All services are provided exclusively to business clients (B2B). This policy does not apply to consumer transactions.

1. Scope of Services

Simple ITAD provides IT Asset Disposition (ITAD) services including: secure data destruction and certification, IT equipment collection and decommissioning, hardware remarketing and resale, zero-landfill recycling, asset reporting and audit trails, and related B2B IT lifecycle management services.

2. Service Agreements

All services are performed under a written service agreement or purchase order agreed upon between Simple ITAD and the client. Service terms, scope, pricing, and SLAs are defined in the applicable agreement. No service shall commence without a mutually signed agreement or purchase order.

3. Data Destruction & Certification

All data destruction services are performed in compliance with NIST SP 800-88 guidelines. A Certificate of Data Destruction is issued upon completion. Once data destruction has been performed and certified, the process is irreversible and no refund shall be issued for the data destruction component of any service.

4. Revenue Sharing

Where applicable, clients may receive a share of revenue generated from the remarketing of decommissioned hardware. Revenue sharing terms are defined in the individual service agreement. Actual resale values may vary based on market conditions, device condition, and specifications assessed at time of receipt.

5. Cancellation Policy

Cancellations of scheduled services must be submitted in writing to eu@simpleitad.com or us@simpleitad.com at least 5 business days before the scheduled service date. Cancellations received less than 5 business days in advance may incur a cancellation fee as specified in the service agreement. Cancellations after equipment has been collected and processing has commenced will not be eligible for refund of labor costs.

6. Dispute Resolution for Service Quality

If a client believes a service was not performed in accordance with the agreed specifications, the client must notify Simple ITAD in writing within 10 business days of service completion. We will investigate and respond within 10 business days. Remedies may include re-performance of the affected service component or a partial credit, at our discretion, based on the nature and scope of the issue.

7. Equipment Discrepancies

Any discrepancies between the equipment manifest submitted by the client and the actual equipment received must be reported within 5 business days of the asset reconciliation report. Unresolved discrepancies reported after this period may not be eligible for adjustment.

8. Limitation of Liability

Simple ITAD’s liability in connection with any service is limited to the fees paid for that specific service. We shall not be liable for any loss of data (beyond the agreed data destruction scope), loss of profits, or consequential damages.

9. Contact for Service Inquiries

For questions regarding this policy, service agreements, or to submit a service dispute:
Email (Europe): eu@simpleitad.com
Email (USA): us@simpleitad.com
Phone (Europe): +359 87 87 22 100
Phone (USA): 1-484-300-7585